T's & C's

Returns or Exchanging Items

Preloved – as we sell on consignment, we are unable to accept returns for any items purchased. We will, however, meet our obligations under the Consumers Act.  A lot of our garments are from International designers, therefore, the sizing is different to NZ’s. We will always provide a NZ size in our description

Please feel free to email us with any questions you may have prior to purchasing , we will love to help you

Vintage – from time to time, we are super lucky to have some vintage homewares on our website. These are generally sourced from France. As they are old, they will have imperfections from being used which is why we love them so much – they have a story to tell! We will always note and photograph any imperfections so that you can make an informed decision prior to purchasing as we are unable to accept returns for these items.

If you are not happy with your purchase when you receive it, please contact us as soon as possible.

We are not obligated to accept any goods for return because you have changed your mind.

Contact with Madison Rose must be made within 10 days of your order if you are wishing to return your purchase.  After that time, we are sorry but we cannot accept the return.

Returns must be in its original, unopened and undamaged packaging condition with all tags and packaging and your receipt. We reserve the right to offer a refund or credit note or a replacement if it is available. Freight and delivery charges will not be refunded nor credited.

Some exclusions apply and that is cosmestics, creams and toiletries unless they are faulty.

As we are a physical store there maybe sales that happen during the day that are not removed off the website immediately.  Please be understanding if this happens and we will refund you immediately.

Madison Rose reserves the ability to change prices and descriptions without prior notice. 


Privacy Policy

At Madison Rose we value our customers and respect their privacy and understand that you have a choice where you shop. Any information that we collect about you is held with the upmost care and security. Madison Rose will never share any information to third parties and this includes those customers who subscribe to our mailing list.

When you purchase something from us as part of the buying and selling process of purchasing online, we collect your personal information such as your name, address and email address. This is solely for your order to be processed and for us to stay in touch. We will only use this information lawfully and you will not receive marketing emails from us unless you have chosen to sign up for this.  When you make payment online for your order we use a protected mode of payment through the Shopify Website Platform. We do not see nor store your credit card details. Your card details are encrypted so that nobody sees them.